Frequently Asked Questions
Q: Are you an authorized dealership?
A: Yes, we are a VW & Saab dealership located in Minnesota.
Q: How long will it take for my order to ship?
A: This will depend on the shipping speed chosen at check-out. In addition to our on-hand inventory, which will ship the same day in most cases, we work with a network of multiple VW warehouses across the country which enables us to fill Special Order Parts Or Accessories and ship these orders within 3-5 days. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Q: Are all OEM parts for sale on your website in stock?
A: Our online parts catalog is to be used as a reference guide only and does not necessarily reflect the availability or stocking status of parts. Parts displayed may be out-of-stock or discontinued, and prices subject to change. Please make sure to contact us for availability if you need your parts expedited.
Q: How long does it take for a part to arrive at my door?
A: Depends on the shipping method.
Q: Do you ship outside the US?
A: No
Q: Do you offer express/expedited shipping?
A: Yes
Q: What shippig methods do you offer?
A: UPS & USPS
Q: Can I track my package?
A: Yes
Q: What happens if I order the wrong part?
A: You will need to return the part to us.
Q: What happens if I need to return or exchange a part?
A: Answers to any and all questions regarding returns can be found on our Return Policy page. The link to this page is located at the bottom of our home page.
Q: What if the part is broken or damaged during shipping?
A: Take photos immediately of the damage and contact us ASAP. Then a claim will be filed. We will send a return tag to your email to return the damaged part and get a replacement out to you ASAP.
Q: What do I do if I need to cancel my order?
A: Send and email in to request cancellation.
Q: How can I be sure the part I need will fit my vehicle?
A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
Q: What is a VIN?
A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q: Where can I find my VIN?
A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q: How do I tell if the part is for the driver’s side or the passenger’s side?
A: By the part number.
Q: Do you offer a warranty on parts and accessories?
A: Yes. Volkswagen 12 months/12,000 miles part only. Saab 2 years/24,000miles part only. Please see the VW Warranty on the VW site. You can also see our own VW Warranty.
Q: How long does it take for a part to arrive at my door?
A: Depends on the shipping method.
Q: How do replacement parts affect my vehicle's warrenty?
A: They do not affect your warranty.
Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q: What payments methods do you accept?
A: Credit card & PayPal
Q: How do you protect my credit card information?
A: It is handled by our 3rd party payment processor.
Q: Do I need to have an account to order a part?
A: Yes
Q: Do you charge sales tax?
A: If applicable.
Q: What if I want to talk to a real person about my order?
A: Please call (866) 869-0481
Q: What are your Customer Service hours?
A: 8am – 4pm
Q: Do you ever offer coupons or discounts?
A: Occasionally we offer special discounts.
Q: I don't know how to look up the parts I need. Can I call in my order?
A: Yes, absolutely.