Returns must be made within 30 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements and costs. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN on a car, make, model specific parts (Universal and apparel items require no If your order did NOT include the VIN), there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. OrderEuroParts.com is NOT responsible for any installation or removal costs associated with returns or any other claims.There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.
NOTE: Please contact OrderEuroParts.com or login to your account and email email@example.com regarding any returns. You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
Some parts may be rebuilt by the manufacturer and are sold on an exchange or ‘core’ basis, if this is the case you will be charged a ‘core’ charge. Core prices are included in the selling price of our parts on the web site and are itemized separately on invoices and packing slips as ‘core price’. To receive ‘core credit’ the exchange merchandise (the old part you’re replacing the new part with) must be returned to OrderEuroParts.com so we are able to return it to the manufacturer for core credit. The old part must be returned in the original container your new product arrived in, it must include a copy of your original packing slip, and it must be in ‘re-buildable’ condition. Core charges most commonly apply to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. OrderEuroParts.com is not responsible for any installation or removal costs associated. If you have questions concerning whether or not the part you are ordering has a ‘core price’ feel free to contact one of our service representatives and they will be able to tell you if one applies.
All handling and shipping fees for core returns are to be paid by the customer. Once your core has been verified to meet core standards and has been received by
OrderEuroParts.com, credit will be issued against the original purchased core only. Cores may only be returned for credit within the first 30 days after the date your order was shipped. The shipment date as well as the address to return the core to (the ‘Ship From’ address) can be found on the packing slip included in the original shipment and/or on the shipping label outside of box. A copy of your packing slip must be included in the shipment of the returned core. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value.